Policy - Equi' Khoutûre (HappiNess Therapy) Maison Ecologique

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • France : 3 - 5 business days
  • North America : 10 - 11 business days
  • Europe : 6 - 7 business days
  • Australia, New Zealand and Oceania : 15 - 16 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Custom and personalized orders

To take your measurements, go to YouTube for our explanations https://youtu.be/Ki0QUukJ-UA
Do not hesitate to contact us, we can help you by skype;)

About completion deadlines

The deadlines are specified on your purchase order. Depending on the number of requests, we can ask you a delay a little longer. We thank you for anticipating your orders in advance, especially if you wish to make a gift

Sizing details

All finishes of our creations are made according to the measurements that you communicate to us. We ask you for your usual size of ready to wear to check the consistency of your measurements.

Gift wrapping and packaging

It is with pleasure that we will send your "gift" order with a nice paper and a personalized card.
Notify us and write your text

Legal imprint